Privacy Policy for "Above Connect"

Effective Date: November 28, 2024

TNCL Holdings Sdn Bhd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the "Above Connect" mobile application ("App"). By accessing or using the App, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our App and services:

1.1 Personal Data
When you register for an account or use certain features in the App, we may collect personal information, including:

• Name

• Email address

• Phone number

• Profile picture (optional)

• Location information (if you enable location services)

1.2 Usage Data
We may automatically collect information about how you interact with the App, including:

• Device type and model

• Operating system version

• Unique device identifiers (such as IMEI or MAC address)

• IP address

• Usage patterns (such as the features you use and frequency of use)

• Log files and crash data (in case of an app crash or error)

1.3 Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze App usage, and customize content. These technologies collect information such as browsing activity and device information. You can manage your cookie preferences through your device settings.

2. How We Use Your Information

We use the collected data for various purposes, including:

2.1 To Provide and Improve the App

• To deliver the features and functionality of the App.

• To personalize content and experiences for users.

• To analyze how users interact with the App, to improve its performance and usability.

2.2 Communication

• To send important notifications related to the App, such as updates, changes to terms or policies, and user support responses.

• To respond to your inquiries, requests, and provide customer service.

2.3 For Analytics and Research

• To monitor and analyze usage trends and user activity in order to improve our services.

2.4 To Comply with Legal Obligations

• To comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:

3.1 With Service Providers

• We may share your information with third-party companies and service providers who help us operate the App, conduct business activities, and perform services on our behalf (such as cloud storage, payment processors, etc.). These third parties are required to protect your information and use it solely for the purposes we authorize.

3.2 For Legal Compliance

• We may disclose your personal information if required by law, or if we believe that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or investigate any potential wrongdoing.

3.3 In the Event of a Business Transfer

• If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to provide you with our services and fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request that we no longer use your personal data, please contact us.

6. Your Rights and Choices

You have certain rights regarding your personal data, including:

6.1 Access and Update Your Information

• You may access, update, or correct your personal information through your account settings within the App.

6.2 Data Deletion

• You may request to delete your account or personal data by contacting us directly.

6.3 Opt-Out of Marketing Communications

• You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in the email or adjusting your settings in the App.

6.4 Managing Cookies

• You can manage your preferences for cookies and tracking technologies through your device settings.

7. Children's Privacy

The App is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App or on our website, and the "Effective Date" at the top of the Privacy Policy will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

TNCL Holdings Sdn Bhd
Email: info.tnclholdings@gmail.com
Phone: +6082 331102 / +60128787533
Address: 1st Floor, SW1i, Lot 18692, Soho West 188, Jalan Wan Alwi, 93350 Kuching, Sarawak